We offer a wide variety of products from manufactures and distributors all over the world, and keep as much of it as possible in our store so that we can fulfill your order as quickly as possible. However, sometimes we experience delays, glitches, or other issues that means we can only partially fulfill your order and with a global pandemic well into it's second year it can sometimes take quite a while for us to restock.
What I'm trying to say, is that sometimes it can take us a while to get products back in stock. But as of February 2021 we are stocking more and more and only selling you what we have in stock. We're still happy to do special orders for things we don't have in stock (send us an email to email@example.com) but they can take awhile to come in in the age of COVID.
For orders under 5lbs we will ship to APO, Hawaii, and Alaska with our normal shipping procedures. Unfortunately, for orders over 5lbs we will need to reach out to you directly with a quote for shipping.
Also, because of the COVID-19 Pandemic we've dropped our shipping rates to $10 for orders under $100 and free for all other orders. We want to get you the hobby and painting products you need as we all strive to flatten the curve. At a minimum, we ship on Tuesdays and Thursdays so as soon as we have your product in stock we'll send it out to you.
Returns and Cancellations
For any refunds, cancellations, or other questions please email us your name, order number, and issue to firstname.lastname@example.org
Refunds for cancelled orders before they are shipped, missing or damaged items, will be processed within 3 business days to your payment method without any reservation.
Returns for items that have already been shipped and New and Unopened (for instance, if you change your mind) will be accepted within 30 days of the time of delivery but the returnee must pay for the shipping cost back to our store. We will send you a pre-paid label and once we receive the item at our store we will process the refund minus the cost of shipping.
For any quesitons or other issues - please email us directly at email@example.com